Contact

Within 2-3 days, your parcel will be dispatched. After that, it takes about 3-5 working days for the parcel to reach you. You will receive a Track and Trace link to track your order. Have you not yet received it? Then your parcel has not yet been sent. It can sometimes take a little longer before you receive it in the mail.

You can do this by going to the Track and Trace page.

Sometimes it takes several days for the track and trace to be updated. This is not due to us, but to the postal company sending your parcel on our behalf. Unfortunately, this is beyond our control. Please wait patiently, it is definitely on its way.

Our apologies. However, it can indeed sometimes take a bit longer. If your parcel is still not there after 20 working days (after date of dispatch), please contact us. Please also note that you can track your parcel via Track and trace. Information is often indicated there as well.

Check your track and trace first. Sometimes your parcel is with the courier. This will be stated there and you will receive an e-mail about this. If this is the case, contact them. If this is not the case, and your parcel has not been delivered after 20 working days, please contact us.

Unfortunately, that can happen. Send us an e-mail using the form below and we will send you a new one free of charge.

Please email us as soon as possible (within 1 working day). We will adjust it for you immediately. After 1 working day it is no longer possible to adjust it because your parcel has already been sent. We will then of course look for a solution.

If the patches are unused, you can request a refund. To do so, please fill in the form below.

You can contact us via the form below. Please note that we only answer questions NOT listed above.